Business phone systems, built right and backed by real people.
Phone System Factory delivers cloud phone systems for small and growing businesses. We set it up, move your numbers over, and stay on call when you need us.
Everything a modern office phone system should do
One system for your desk phones, computers, and cell phones, managed for you.
Auto attendant
Greet every caller with a professional menu that sends them to the right person or department, with separate greetings for business hours, after hours, and holidays.
Ring groups and call queues
Ring a whole team at once, or line callers up in order with hold music and position announcements. Nobody falls through the cracks.
Your office line, anywhere
Mobile and desktop apps let you make and take calls on your business number from anywhere. Customers never see your cell number.
Voicemail to email
Messages land in your inbox as audio files, so you can listen from anywhere and forward them to whoever needs them.
Call recording
Record calls automatically or on demand for training, quality checks, and peace of mind.
Works with your other tools
Click to call and see who is calling from the tools your team already uses, including Microsoft 365, Teams, Salesforce, and HubSpot.
Video meetings built in
Host video calls and share your screen from the same app you use for phone calls. No separate service required.
Reports and live wallboards
See call volume, missed calls, and wait times at a glance, and watch busy queues in real time.
Keep your numbers
We port your existing phone numbers, so customers keep calling the same number they always have.
Plus the everyday essentials: transfer, call park, conference calling, paging and intercom, hot desking, music on hold, and support for a wide range of desk phones and headsets.
Switching is easier than you think
1. We talk
We learn how calls move through your business today and what is not working.
2. We build
We set up your system, menus, and users, and handle porting your numbers.
3. You go live
Your phones work on day one, and we are here for questions and changes after.
Why Phone System Factory
No equipment closet
The system lives in the cloud, so there is no phone server in your office to maintain or replace.
Grows with you
Adding a user takes minutes. Opening a second location is just as simple.
Real support
Talk to a person who knows your setup, not a ticket queue.
Clear pricing
A straightforward monthly cost, quoted up front.
Let’s talk about your phones
Tell us a little about your business and we will put together a recommendation that fits. No pressure, no jargon.